Terms and Conditions
These Terms and Conditions govern your use of the Audri Foods™ website and the purchase of products from our online store. By accessing this website or placing an order, you agree to be bound by these terms.
About Us
Audri Foods™ is an online store supplying authentic African food products, including premium Nigerian red palm oil, to customers in the United Kingdom.
Use of Our Website
By using our website, you agree to use it only for lawful purposes. You must not misuse the website or attempt to interfere with its normal operation.
Product Information
We make every effort to ensure that product descriptions, images, and prices are accurate. However, natural food products may vary slightly in colour, texture, or aroma due to traditional processing methods. These variations do not affect product quality.
Orders
When you place an order through our website, you agree that all information provided is accurate and complete. After placing an order, you will receive an order confirmation email. This email confirms receipt of your order but does not guarantee acceptance until the order has been processed and dispatched.
We reserve the right to refuse or cancel orders if we suspect fraudulent activity or incorrect information.
Prices and Payments
All prices listed on our website are in British Pounds (£). Payment must be completed at the time of purchase using the payment methods available on the website.
We reserve the right to update prices or product availability at any time without prior notice.
Shipping and Delivery
Orders are dispatched within the United Kingdom using trusted courier services. Delivery times may vary depending on location and courier operations.
Once an order has been handed over to the delivery provider, Audri Foods™ is not responsible for delays caused by the courier service.
Customers are responsible for providing accurate shipping information. We cannot guarantee successful delivery if incorrect address details are supplied.
Returns and Refunds
Due to food safety and hygiene regulations, opened food products cannot be returned.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photographs of the issue. Where appropriate, we may offer a replacement or refund.
Please refer to our Refund & Return Policy for more detailed information.
Customer Accounts
Customers may create an account on our website to manage their orders and delivery details. You are responsible for maintaining the confidentiality of your account login information.
Audri Foods™ reserves the right to suspend or terminate accounts suspected of misuse or fraudulent activity.
Intellectual Property
All content on this website, including text, images, product descriptions, logos, and branding associated with Audri Foods™, is the property of Audri Foods™ and may not be copied, reproduced, or distributed without permission.
Limitation of Liability
To the extent permitted by law, Audri Foods™ shall not be liable for indirect or consequential damages arising from the use of our website or products.
Our liability in connection with any product purchased from our website shall be limited to the purchase price of that product.
Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon being published on the website.
Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at: